E-commerce Operations Assistant

Vị trí	E-commerce Operations Assistant
Chức vụ	Assistant
Yêu cầu bằng cấp	College/University
Mức lương	15.000.000 - 20.000.000
Địa điểm làm việc	Lixil Building, No. 46 Bich Cau, O Cho Dua, O Cho Dua Ward (formerly Dong Da District)
Hạn nộp hồ sơ	30/07/2026

1. Order & Fulfillment Coordination:

Monitor daily order workflows on the system, ensuring all orders (including both “Early Access” and “Best Seller”) are accurately dispatched to the correct stakeholders (production facilities, logistics partners).
Work directly with third-party logistics partners (3PL) to resolve arising issues: order synchronization errors, incorrect addresses, and special requests.
Supervise and update order statuses across separate fulfillment flows.
Act as the primary contact for managing tracking numbers, ensuring they are accurately and promptly updated for customers.

2. CS Partner Management:

Receive and handle escalated cases (Tier 2 support) passed on from the customer service team that they cannot resolve on their own (e.g., complex returns/exchanges, quality complaints, lost orders).
Provide necessary information (regarding shipping status, return policies, product details) so the customer service team can best support clients.
Monitor performance reports and metrics of the customer service team.

3. Product Management:

List new products daily/weekly, update product descriptions, details, images, prices, and optimize collections (early access, best seller) to drive sales conversion.

4. Operations Reporting & Data Aggregation:

Aggregate critical operational data from multiple sources (3PL logistics reports, customer service reports, Shopify order data).
Create and submit a daily executive report (in the form of a simple dashboard) to the Board of Directors, covering key metrics: processed orders, pending orders, backlog issues, prominent customer service topics, return rates, etc.
Analyze bottlenecks within the operational workflows and propose improvement solutions.

Highly proficient in using Google Sheets (or Excel) for tracking, management, and reporting.
Possesses a systems-oriented mindset and logical problem-solving skills, particularly regarding logistics and fulfillment operations.
Proactive and self-motivated in work.
Clear and coherent communication skills (both verbal and written) to work effectively with various partners.
Good English reading and writing skills for collaborating with international partners.

Preferred Qualifications:

Experience working directly with third-party logistics (3PL) providers.
Experience using Shopify for order management and operations.
Experience working with customer support systems (e.g., Zendesk, Gorgias) in a management or escalation-handling role.
Ability to perform basic data analysis to identify trends and issues.
Basic Chinese communication skills are an advantage.

Income: 15 – 20 million VND/month, depending on capability.
Base salary: 10 – 15 million VND.
Performance-based pay: Quarterly/annual performance bonuses based on key operational metrics such as order processing speed, error rates, and customer satisfaction regarding issue resolution.
Career Development: This is a crucial foundational role within the team. Upon demonstrating competence and mastering processes, you will have the opportunity to advance to the position of Operations Manager, where you will be responsible for team building, selecting and managing strategic partners, and overseeing the entire post-purchase customer experience.
Immediate recognition for outstanding achievements.
Regular internal training to enhance professional expertise and skills.

Allowances and other benefits

Full social insurance coverage.
Salary review every 6 months.
Annual company trip.
Work in a professional environment utilizing the OKR (Objectives and Key Results) management model.

Contact Information:

Send your CV (including a portrait photo) to: tuyendung@seongon.com with the subject line “Position Applied For – Full Name”
Contact: Ms. Pham Phuong – HR Department: 0367931991

Hạn nộp hồ sơ: 05/08/2026

Hạn nộp hồ sơ: 30/07/2026

Hạn nộp hồ sơ: 30/07/2026

Hạn nộp hồ sơ: 30/07/2026